When you place your order with Outside the Lines we hope that you will be thrilled with your purchase, but in case you’re not, you are welcome to return them to us within 14 calendar days of reciept by following the below steps.
Complete the returns form included in your shipment and enclose it with the
items you wish to return.
Choose your own method of return delivery service, we recommend that you retain proof of sending. Returns are at your own cost.
All successfully returned items will be credited to the account originally used to purchase the items, less any taxes or import duties incurred within 28 days.
Please note we are unable to offer refunds or exchanges on accessories for hygiene reasons
The original shipping charge will not be refunded.
If you have any queries, or wish to discuss the returns or refund procedure in further detail please do not hesitate to contact us at [email protected]side-the-lines.co.uk.
In order to avoid disappointment we advise you to place a new order for any items you wish to exchange and request a refund for your returned item/s.
The item/s you want may sell out in the time it takes us to receive and process your return
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Once you have notified us of the issue, we will endeavour to replace your item subject to the colour and size of your item being in stock.
Please contact is on [email protected].
Once we have received your package we will send you a confirmation email
and your exchange/refund will then be processed
RETURNS AND EXCHANGE ADDRESS
Outside the Lines Kids
If you need further information and assistance please contact us on [email protected].